Zavvi.com fail?

Jake has been saving up for the new release of Dirt 3 for the Xbox. I’d forgotten all about it till today when I suddenly realised it was out tomorrow. No problem, Amazon have it and with prime it’ll be here on release day.

A quick dig around and it turns out amazon are doing it for 37 quid, but Zavvi are offering it at only £32.85. Bargain. They also have the bold claim that

Availability: Pre-order now for delivery on 24 May 2011

In fact, it still says that now live site(as is was at 19:26 on 23/05/2011)

Guess they must be dispatching late in the day – fair enough. Worth it to save a fiver, so we order.

Come 5pm, and the order still hasn’t dispatched. Meanwhile, I’ve found various threads on forums with people complaining about Zavvi.com and preordering games. Seems they have a bit of a reputation for not delivering on time and orders getting stuck in “Awaiting dispatch” status… I check mine and not only is it in “Awaiting dispatch” status, but it’s now saying “Dispatch date – Est: 24/05/2011″ Errrr…. that’s the date they promised delivery? I click the cancel button, not expecting much.

30 mins or so later, the cancelling order status vanishes, and it goes back to “Awaiting dispatch”.

I try again… same thing. This time I get an email response:
zavvi email

How many?? I’ve only ordered one… why does the failed to cancel email say 2??

I’ve given up and ordered from Amazon who I trust to deliver when they say they will. I guess the one (or maybe two!) will turn up from Zavvi at some point and I’ll have to return them at my expense. Great. I’ll not be using Zavvi.com again.

I’ve prodded them on twitter given the excellent support I got from Vodafone, and I’ve had via virginmedia on twitter. Not holding out much hope but we shall see…

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3 Responses to Zavvi.com fail?

  1. doesnt have to Concern you says:

    Well i got a Similar experience with zavvi i orderd Red Dead Redemption there although im from germany because the game here with the DLC disc (new) would cost 55 Euro and i only pay 41 (about 37GBP) in england soo well…. est. dispach was the 17th payed for it the 16th (when i orderd it) and now at the 19th not even dispached. and im heading streight to the 20th by now -.-
    Well its the first time though never had any problems what so ever maybe some logistic probs at the time that will be solved within the next month :/

  2. Mark Hammond says:

    So did it turn up then? Did you receive two copies?

  3. Colin Morgan says:

    Had a email from these people saying they were having trouble with PayPal and were cancelling my order.
    As I had not ordered anything from them I replied and asked what it was I had ordered.
    After sending four emails requesting this information I have still not had a reply.
    Best left alone I think.

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